Warranty Policy
GoDuctless will back up 100% of all warranties as to parts which are offered by the manufacturer. GoDuctless offers only nationally known and established brands that provide a nationwide parts distribution network. Most air conditioning contractors are authorized by these manufacturers to service these units and obtain free of charge replacement parts for the term of your applicable warranty. Accordingly, make sure you review and are familiar with the terms, language, and/or requirements for any applicable warranty.
If a product should fail within the first 30 days of purchase due to part (s) failure, GoDuctless will cover shipping fees to get the necessary replacement part (s) to you. After 30 days of purchase, you are responsible for any applicable shipping fees for obtaining any replacement parts. You also have the option of processing warranty claims with local heating and cooling contractors that service the products we sell. To validate your warranty claim, a licensed contractor must have either installed or inspected your equipment before start-up. Without a receipt from a licensed contractor, GoDuctless cannot process warranty parts or claims for you. Failure to submit the aforementioned receipt will result in denial of any warranty claim.
If any product purchased from GoDuctless.com should result in failure upon installation or not operate after installation, we are only responsible for supplying the parts warranted by the manufacturer. Under no circumstances will either refrigerant R22 or R410A be covered or reimbursed if refrigerant needs to be re-added to the system; whether it is missing from the unit when it arrives to the customer's location or after a part is replaced. Under no circumstances will GoDuctless replace a whole system or component. GoDuctless does not provide any warranty above and beyond the manufacturer's warranty as to parts. GoDuctless is not liable for any warranties, costs, and/or expenses incurred by the consumer due to a malfunction of any product (s) sold on our site. GoDuctless does not provide labor warranties or compensation of any kind for any costs incurred by the consumer due to a malfunction of any products sold on our site.
The product (s) sold on our site are intended by the manufacturers to be installed by professional heating and air conditioning contractors. They are available to you on this site as a means of saving a substantial amount of money. We know the advantages of self-installation, as well as any disadvantages, and it's your decision to purchase from us and install on your own. Any person or entity that decides on self-installation is responsible for and accepts all risk for both installation and equipment selection. Any applicable warranty will be void if the installation is not completed by a licensed contractor. Having these systems installed by a contractor is more costly but it has its advantages - professional installation, labor warranty may be provided by the contractor, the validation of your warranty with the manufacturer, and potentially someone to process warranty claims for you. (For safety reasons, do not install a furnace yourself unless you are qualified to do so.
Most of the manufacturers of these products sold on our site have no provisions to provide warranty replacement parts or technical support to the homeowner. They only work through dealers, such as your local heating and air conditioning contractors.
Returns
If you're not completely satisfied with your purchase prior to installing the products (s), you may request a return authorizarion. Returned products must be in new, uninstalled, fully functional, and undamaged condition, and must include the original box (including over boxing), packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA). RMA's expire after 30 days of their issue, there will be no extensions or exceptions to this policy. Products for return must be received by Goductless prior to the RMA's expiration date.
The purchaser is responsible for the cost of the returned shipping. All returns associated with our "Free Shipping offer" will have deducted from the refund the original shipping fees that Goductless incurred in the process of shipping your order.
For all other orders not associated with our "Free Shipping offer" (Original shipping charges are non-refundable)
. All free or gift with purchase accessories must be included with your return.
All returns will be inspected and Goductless reserves the right to refuse a return if the following conditions are met and or depending upon the condition of the returned product.
Cancellation
Orders may only be cancelled before it has shipped by calling our customer service department. We do not accept cancellations via Email, facsimile, or U.S. Mail. (No exceptions) There will be no charge for canceling your order before it has shipped.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of GoDuctless, its parents, subsidiaries or other indicated author (s). The collective work includes works that are licensed to GoDuctless. Copyright 2007, GoDuctless ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of the site for the sole purpose of placing and order with GoDuctless or purchasing products from GoDuctless. You may display and, subject to any expressly states restrictions or limitations relating to specific material, download or print portions of the material from the different area of the site solely for your own non-commercial use, or to place an order with GoDuctless or to purchase products from GoDuctless. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by GoDuctless. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and/or trade names of GoDuctless used in the site are trademarks or registered trademarks of GoDuctless, its parent company (ies) and/or subsidiaries.
Post-Order Price Match Policy
We do not offer post-order price matching when an item's price drops after you buy it. Our prices regularly change, and the price you paid when your order shipped was the lowest price we were able to offer at the time. We consistently offer competitive prices on everything we carry because we know low prices are very important to our customers.
Limitation of Liability
GoDuctless shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if GoDuctless has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Product Choice and Installation
GoDuctless does not accept any responsibility for or warrant the fitness of any equipment for any particular application. GoDuctless is not responsible or liable for any suggestions that it may provide concerning system sizing and/or selection. Any issues or decisions regarding system sizing and/or selection must be resolved and/or reached solely by the consumer and should not be based on any information or suggestions from GoDuctless. All products must be installed according to manufacturer's installation instructions and safety guidelines. All work must be done according to applicable building, installation, and/or maintenance codes. Products sold by GoDuctless must be installed by a qualified licensed HVAC technician. Manufacturer covers parts only under warranty. Installer is responsible for any applicable labor warranty.
EPA Notice
Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchased on this website or through GoDuctless. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the installation and/or maintenance of the unit/system in accordance with applicable building, installation, and/or maintenance code requirements.
Typographical Errors
In the event that an GoDuctless product is mistakenly listed at an incorrect price, GoDuctless reserves the right to refuse or cancel any orders placed for the product (s) listed at the incorrect price. GoDuctless reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, GoDuctless shall issue a credit to your credit card account in the amount of the incorrect price.
Applicability of Terms and Conditions
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by GoDuctless without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and/or Miscellaneous, shall survive any termination. GoDuctless reserves the right to refuse or cancel any order.
Notice
GoDuctless may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to GoDuctless.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including GoDuctless or other licensed employee (s), host (s), or representative (s) of GoDuctless, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a civil or criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this site or use this site to solicit others to join or become members of any other commercial online service or other organization.
Indemnification
You agree to indemnify, defend, and hold harmless, GoDuctless its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person (s) or entity accessing the site using your Internet account.
